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Re: Marketo forms not working in Samsung Tab

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Sant_Singh_Rath
Level 7

These are the model that marketo forms are not supporting.

DeviceModel NumberAndroid VersioniOS Version
BNE000898SM-T1134.4.4--
BNE000852SM-T1134.4.4--
BNE000853SM-T1134.4.4--
BNE000897SM-T1134.4.4--


Does anyone facing the same issue?

Best regards,
Sant Singh Rathaur
1 ACCEPTED SOLUTION
SanfordWhiteman
Level 10 - Community Moderator

... and what, exactly, do you mean by "not supporting"?  That's too vague to do anything with. Supply screenshots of the output and links to the exact URL you're testing.

Here is a shot of a form in Android Browser 4.4.4:

pastedImage_0.png

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6 REPLIES 6
SanfordWhiteman
Level 10 - Community Moderator

... and what, exactly, do you mean by "not supporting"?  That's too vague to do anything with. Supply screenshots of the output and links to the exact URL you're testing.

Here is a shot of a form in Android Browser 4.4.4:

pastedImage_0.png

Jay_Jiang
Level 10

What app you are using to browse the internet? Try installing chrome or firefox?

Sant_Singh_Rath
Level 7

Hi Jay Jiang​, we are already using chrome.

Best regards,
Sant Singh Rathaur
SanfordWhiteman
Level 10 - Community Moderator

Chrome on KitKat will update automatically. Android Browser 4.4.4 is pictured above and is an even better test.

It's almost unthinkable that latest Chrome on KitKat has any problems with Marketo forms. But you haven't provided anything for us to look at: a would-be compatibility table is meaningless without a URL.

Sant_Singh_Rath
Level 7

Hi Sanford Whiteman​, I am just waiting for the details to be provided by staff who is using this device at expo.

Best regards,
Sant Singh Rathaur
Geoff_Krajeski1
Level 10 - Champion Alumni

Agree with Jay Jiang that we need more information to diagnose.

  • Browser (name, version, settings).
  • Are javascript & cookies enabled?
  • Do you have an example of a form you are trying?
  • Have you tried any other forms, or is it just Marketo forms?
  • Is this on a Marketo Landing page or is it an embedded form?