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Marketo forms not working in Samsung Tab

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Sant_Singh_Rath
Level 7

Marketo forms not working in Samsung Tab

These are the model that marketo forms are not supporting.

DeviceModel NumberAndroid VersioniOS Version
BNE000898SM-T1134.4.4--
BNE000852SM-T1134.4.4--
BNE000853SM-T1134.4.4--
BNE000897SM-T1134.4.4--


Does anyone facing the same issue?

1 ACCEPTED SOLUTION

Accepted Solutions
SanfordWhiteman
Level 10 - Community Moderator

Re: Marketo forms not working in Samsung Tab

... and what, exactly, do you mean by "not supporting"?  That's too vague to do anything with. Supply screenshots of the output and links to the exact URL you're testing.

Here is a shot of a form in Android Browser 4.4.4:

pastedImage_0.png

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6 REPLIES 6
Jay_Jiang
Level 10

Re: Marketo forms not working in Samsung Tab

What app you are using to browse the internet? Try installing chrome or firefox?

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: Marketo forms not working in Samsung Tab

Agree with Jay Jiang that we need more information to diagnose.

  • Browser (name, version, settings).
  • Are javascript & cookies enabled?
  • Do you have an example of a form you are trying?
  • Have you tried any other forms, or is it just Marketo forms?
  • Is this on a Marketo Landing page or is it an embedded form?
Sant_Singh_Rath
Level 7

Re: Marketo forms not working in Samsung Tab

Hi Jay Jiang​, we are already using chrome.

SanfordWhiteman
Level 10 - Community Moderator

Re: Marketo forms not working in Samsung Tab

Chrome on KitKat will update automatically. Android Browser 4.4.4 is pictured above and is an even better test.

It's almost unthinkable that latest Chrome on KitKat has any problems with Marketo forms. But you haven't provided anything for us to look at: a would-be compatibility table is meaningless without a URL.

Sant_Singh_Rath
Level 7

Re: Marketo forms not working in Samsung Tab

Hi Sanford Whiteman​, I am just waiting for the details to be provided by staff who is using this device at expo.

SanfordWhiteman
Level 10 - Community Moderator

Re: Marketo forms not working in Samsung Tab

... and what, exactly, do you mean by "not supporting"?  That's too vague to do anything with. Supply screenshots of the output and links to the exact URL you're testing.

Here is a shot of a form in Android Browser 4.4.4:

pastedImage_0.png

View solution in original post