Marketo Customer Engagement

[Anonymous]

Hi all!

I am curious when the new nurturing through the customer engagement feature will begin rolling out?

I first saw this at the summit and I recently saw a press release about it. Has anyone been able to use this yet?

Thanks!

[Anonymous]

Emily- here's another article I just found that may be a quick go-to resource for your team: http://www.marketingrockstarguides.com/

[Anonymous]

Thanks Cheryl - we have it today! 

[Edward_Masson]

Game on!

[Anonymous]

Kim - I am all registered for both! I'll be watching the initial one on Tuesday the 9th after work and then watching the second one on Thursday with my co-workers. Want to be as prepared as possible to teach them how to use this!

I've got a lot up and running within the Engagement Program already. It's really easy and intuitive...I just want to really know all of the ins and outs.

I also noticed that the Community page about the Engagement Program has been updated with a lot more information, so I'm sifting through the rest of it. Very helpful and very appreciated!

[Anonymous]

@ Elliott - we finished the rollout around 10PM PST last night, so you should have it in your subscription at this time.

[Anonymous]

Emily,

There are several webinars coming up on how to use this. So either attending or getting the slides from those would probably be helpful!

[Anonymous]

We've got it too and begun setting it all up - loving it! I'm excited to hear the cool things community members come up with in their instances.

I've read through all of the documentation...will there be anything else more explicit about the necessary campaigns to operate the nurturing? Like moving leads from stream to stream or alerts, etc.? It would be super helpful to share with the rest of my team as I'm setting everything up.

[Anonymous]

Yay we got it! Haven't used it yet but plan to soon!

[Anonymous]

It's here!!!

[Anonymous]

Still waiting for ours :0(

[Anonymous]

If you haven't checked recently, we got ours about an hour ago.  Pretty brilliant redesign, haven't yet tested functionality for bugs but can't wait to unleash it! 

[Anonymous]

I've been logging on every hour or so just to check... still not here!

[Anonymous]

1:00 AM EDT Sunday and its still not here :0( 

[Anonymous]

Like Edward, its Saturday... looking for it....

[Edward_Masson]

Went live 6pm PT time yesterday.
But on today, Saturday morning its not turned on yet for me.

Dissapointed I'm not able to start using this feature. 

[Anonymous]

Still don't see this new feature rolling in Marketo, I'm assuming the release isnt happening today - the 28th.

[Megan_Emerick1]

The presentation on Youtube seems pretty cool... but it being the 28th, I have yet to find it in Marketo yet.

http://youtu.be/OR-Q4BvS8Ag

[Anonymous]

Maybe after the Customer Egagement Module comes out (on June 28th!) Marketo can use it to better engage with it's own customers about future major product releases, to create both proper hype and expectations.

Just sayin.

[Brice_Dunwoodie]

I just received input from Marketo support that this feature will be available on June 28th.

-Brice

[Brice_Dunwoodie]

Subscribing.

I feel like Phil lobbed this over the wall a bit early. In the interview he said it would be available on June 14th, as reported here:
http://www.cmswire.com/cms/customer-experience/marketo-debuts-intelligent-targeting-tool-in-wake-of-ipo-021283.php

...however, as we all are noting, the functionality seems not to be out. The Marketo help articles on the topic are indexed by the search engine, but all seem to be generating errors.

Communications here are definitely not clear. Can someone from Product Management please comment?