Leads arriving as not specified through mandatory fields in forms

[Anonymous]

Hello Marketo Community,

Some leads in our database who've filled out forms are arriving as “not specified” as their name and/or company while it is a mandatory field. I wonder if this issue is related to the browser or to a incognito web surfing because there is no reason they would be tagged as not specified. It is affecting a small number of leads, but still it is pulling down our data quality.

Can the progressive profiling create this kind of issue?

Thanks!

William

[Josh_Hill13]

URL?

Hard to say. Sounds like it could be spam forms.

[SanfordWhiteman]

Some leads in our database who've filled out forms are arriving as “not specified” as their name and/or company while it is a mandatory field

Like Josh says, you need to supply the URL of your page w/form.

Also please show a screenshot of the Activity Log details for a Filled Out Form activity (clicking on the Activity ID brings up the details). This will reveal the raw data sent with the form.

I wonder if this issue is related to the browser or to a incognito web surfing b

Incognito alone won't cause this, no. Only turning off JavaScript could allow this to happen (though only on a Marketo-hosted LP; if it's an embedded form on a Marketo page, JavaScript is always required).

Can the progressive profiling create this kind of issue?

No.

[Anonymous]

Hi Josh and Sandford,

Here is the URL : Raleigh Craft Beer & Data™

You can see here the activity detail for the Fill Out Form :

There is nothing wrong to me...

Thank you!William

[SanfordWhiteman · Accepted solution]

The form does not contain the system LastName and Company fields but does contain proxy fields (...SFDCClone).

So of course the system fields will not be filled in.

[Anonymous]

Thank you for this quick answer! You're correct