Kiosk form?

[Anonymous]

Is there a way to create a kiosk form in Marketo?

I want to create a form where the form fillout does not result in a cookie or trackable link.

For example, I want to create an internal form for our Sales Reps to use when someone responds to a particular email. They can fill out the form with the prospects email address and automatically have them dropped into a campaign. Normally I would do something like this in Salesforce, but these are for leads that we aren't pushing into Salesforce until they get to a certain point.

[Anonymous]

This is very cool and i was able to remove the tracking code, only now the leads aren't syncing with SF...do I need to have a munchkin code for that?

[Anonymous]

Sorry, I misread your post - I thought you were saying that the form fields would not be prefilled, but all of the bulleted things would happen. :0(

[Anonymous]

Hmm..I thought that the purpose of removing the munchkin tracking code, would remove the cookie. What is the purpose of removing the munchkin tracking code if it still cookies them?

[Jep_Castelein2]

@Elliott: not correct, the entire purpose of ripping out the Munchkin code is that the cookie will NOT be associated with the leads entered through that form. 

Best, 
Jep

[Anonymous]

If you use Jep's solution, be sure your reps delete the cookie that Marketo will have created after entering their last lead; otherwise, all of your rep's activity will be erroneously recorded in the Activity Log of the last lead they entered.

[Anonymous]

I think Jep got it right but have you considered manually entering a lead into the database? The form is simple and as far as I know, no munchkin cookie is associated with your reps machine.

[Jep_Castelein2 · Accepted solution]

remove the following line from your page template to NOT load the munchkin code: 
<?php echo $mContext['endElements']; ?>

For those who want to know the details: 
- the munchkin code will place a cookie on the visitor's web browser with a unique identifier (if that cookie does not yet exist)
- the munchkin code will put the cookie id into the hidden form field _mkt_trk (you cannot see this with 'view source', you'll need to use Firebug)
- during the form submit, the Cookie ID will be associated with the new email address

This process will still happen when you disable prefilling via the Landing Page's "Edit Form Settings" option. It will simply not pre-fill, but it will still pass on the cookie ID to the most recently registered email address. 

Hope that clarifies. 
Jep

[Anonymous]

Can someone point me to the instructions to disable form tracking?

[Anonymous]

The instructions to disable the form tracking do work.

I agree with Elliott that using a separate browser with private on would also help avoid inadvertent tracking.

[Anonymous]

You could have the reps use "Start Private Browsing" (Firefox), "InPrivate" (IE), "New Incognito Window" (Chrome), etc. before they navigate to your form.  Those will not create a cookie and would eliminate the need for them to not divert to other pages during their session and to not clear their cache afterwards. 

[Anonymous]

Yeah, all I need is a way to remove the ability to tracking cookie. I'm a former Pardot user and w/ Pardot they had what they called a "Kiosk" form where it would remove the tracking cookie.

[Anonymous]

my mistake....hmmm, I am stumped here.

[Anonymous]

Again, I would normally do this in Salesforce, but these are for leads that we aren't pushing into Salesforce until they get to a certain point.

[Anonymous]

are you using salesforce? You might be able to solve this by simply adding the prospect to a campaign within the sales insight feature.

[Anonymous]

The rep would know to enter the lead's email, I just don't want the form to track them once the form is submitted (since this would trigger scoring, etc.)

[Anonymous]

You can set up the form so that where it says email - change it to lead's email so the rep knows to enter the lead's email address and not their own.

[Anonymous]

Hi Alison,

I have set up a similar form and found the no tracking instructions kind of confusing.

So to simplify it, I simply told the reps to enter leads in one sitting, without cruising web pages, etc. That will prevent any of the reps' activities from being associated with the lead they are entering. 

After they're done, they clear their cache to remove any cookies on their computer that are associated with the leads they've just entered. 

The pre-fill stuff doesn't really matter if it's an internal person filling out the form and not the lead (in a true kiosk manner), as long as they don't save information for a previously entered lead to a new one. 

Hope that makes sense. Feel free to email me if you have any questions. And if anyone out there sees a glaring error with my logic, please tell me!!! 

Good luck 🙂

[Anonymous]

Still track that email address as if it was the actual lead, not the sales rep entering their email address.

[Anonymous]

Still track them, you mean the sales person?

[Anonymous]

But wouldn't this still track them as that user if they went to other pages on the site?