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SOLVED

Issue with rich text form element on landing page

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Anonymous
Not applicable
‎09-20-2016 11:38 PM
‎09-20-2016 11:38 PM

Issue with rich text form element on landing page

Hi, has anyone else come across this issue when adding a Marketo form to a landing page... 

The issue is - when viewing the approved landing page in browser, I see the following code/text at the top of the page "YPE html>" which pushes down the rest of my page design.

The issue only happens when I include the rich text element (just above the button) within the form.

Here is the link to view my landing page:

http://pages.nlc.com.au/Test-for-new-marketo-forms_Test2.html

Any help would be much appreciated.

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Anonymous
Not applicable
‎09-21-2016 03:45 PM
‎09-21-2016 03:45 PM

Re: Issue with rich text form element on landing page

Ok I worked out the solution. When editing the landing page, there was a setting I needed to change - under "Landing Page Actions" and then "Edit Form Settings", I needed to uncheck "Form Prefill". And that has fixed the showing on the page when viewed in the browser.

Thank you both again for your help.

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6 REPLIES 6
Jim_Thao7
Level 9
Level 9
‎09-21-2016 07:38 AM
‎09-21-2016 07:38 AM

Re: Issue with rich text form element on landing page

Haven't seen this before.  Try adding <!DOCTYPE html> as the first line of code on your landing page template to see if that will help alleviate Marketo trying to append it. 

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Anonymous
Not applicable
‎09-21-2016 02:58 PM
‎09-21-2016 02:58 PM

Re: Issue with rich text form element on landing page

Thank you, I think that was the issue, was that there was no <!DOCTYPE html> at the top of the code for some reason. It is there in the template file I apply to the landing page, but then it disappears from the landing page code for some reason. So I think this is one step closer to the solution. Thank you

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SanfordWhiteman
Level 10 - Community Moderator
Level 10 - Community Moderator
‎09-21-2016 02:20 PM
‎09-21-2016 02:20 PM

Re: Issue with rich text form element on landing page

What browser are you seeing this broken output in? I don't see it in Chrome 51.

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Anonymous
Not applicable
‎09-21-2016 03:04 PM
‎09-21-2016 03:04 PM

Re: Issue with rich text form element on landing page

I am testing the page in Chrome version 53 I think, as well as Firefox 48 and IE 11, and I see the same broken code in all of those browsers.

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Anonymous
Not applicable
‎09-21-2016 03:45 PM
‎09-21-2016 03:45 PM

Re: Issue with rich text form element on landing page

Ok I worked out the solution. When editing the landing page, there was a setting I needed to change - under "Landing Page Actions" and then "Edit Form Settings", I needed to uncheck "Form Prefill". And that has fixed the showing on the page when viewed in the browser.

Thank you both again for your help.

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1,556
Reply
SanfordWhiteman
Level 10 - Community Moderator
Level 10 - Community Moderator
‎09-21-2016 03:52 PM
‎09-21-2016 03:52 PM

Re: Issue with rich text form element on landing page

OK, but that means there was a form field value causing this problem.  Usually it's because there was improper escaping when the value was stored.  It's not about the form embed section, but about the rendering of a separate JS section (which contains the prefill fields) that in turn breaks the HTML. 

You shouldn't need to turn off Prefill, and I suspect that fact you were seeing but I wasn't is that I don't have an associated session on your site (thus nothing to fill).  The problem may only exist with your current lead, in fact.

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