Is there a way to see the GoToWebinar registration code for registrants?

[Anonymous]

I could have sworn that we used to have a "Registration Code" field that displayed the registration code for GoToWebinar registrants, but I can no longer find it.  I know that the {{member.registration code}} token will display that code in the email sent to the lead, but is there a way to see it without sending an email to the lead?  We want to send him an Outlook email with his unique link to join the webinar and a link to add the webinar to his calendar using the GTW link that generates a calendar entry (https://www2.gotomeeting.com/synchOutlook?wid=xxxxxxxxx&uid=xxxxxxxx), but without his code, we can only send the code via MLM.

[Anonymous]

Thanks Itay, I guess I was too tired to see the column right there in the Member tab of the event.  Thanks Cheryl - I didn't realize there was a Webinar URL available as well.  I searched the Community for this info last night, but never found it - maybe this should be added.  We use Marketo to send all of our notifications like Adam does and its great!

[Anonymous · Accepted solution]

In the members grid inside the event, you can add a column "Webinar URL" to see the webinar url that was created when the lead registered.  In summary, there are a few things you can do:

1.  Use the new calendar file feature that will resolve the member.webinar url token. This way it will be in the calendar invite!
2.  Resend the confirmation email to the lead and the member.webinar url link will populate - do this as a single flow action or as reminder before the webinar

[Anonymous]

There are several reasons that one of my flow steps in my registration campaign is an Add to List - Registrants. In the event you need only the link, you can always preview the email, view with the list - registrants, and the select the person. Copy the now rendered {{member.webinar url}} and send it in an email. I don't have thousands of webinar registrants so it wouldn't be very hard for me to do this.

[Amber_Hobson]

I would love an easier way to see their link in Marketo. We send our confirmation emails out of Marketo so that they can be branded and match our invites. We do still get the people who panic a few minutes before the webinar wanting their link. I'd love to be able to send out an email with their token instead of having to resend the confirmation, especially when I have a few clients that notoriously have all emails from Marketo going to their junk email. (I know they can fix this, but I work with some very technologically challenged people.)

[Anonymous]

We deploy our Confirmations from Marketo instead of G2W. We send out a reminder 45 minutes before the webinar starts which is the same content as the Confirmation email. If someone still writes that they can't find the link (hardly ever) we just redeploy the reminder email to them again.

[Cecile_Maindron]

I have learnt something new today, thanks!

[Itay_Billet4]

Seems like it's working, I saw a similar discussion here: https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PXQfAAO

[Cecile_Maindron]

@ Itay : we are also using the GTW confirmation email. My question was: if a lead has lost their confirmation email, can we figure out their access link by adding registration code to a GTW url?
https://www2.gotomeeting.com/ojoin/744915042/1682592

[Itay_Billet4]

@Cecile, we're using the GTW confirmation email, but you can use the token {{member.webinar url}} as a confirmation URL (found this in the Marketo-GTW Adapter guide: http://pages2.marketo.com/rs/marketob2/images/Marketo_GoToWebinar_Adapter_UserGuide.pdf)

[Cecile_Maindron]

@ Itay,

does that mean that we just need to replace any registration link with following code to have a lead unique registration link?

[Itay_Billet4]

Elliott, I can see the registration code in the "Members" tab in the webinar program.

[Cecile_Maindron]

we also have same issue with registrants who have either not received their confirmation email or cannot find it ... and panic is on both side! 🙂

[Anonymous]

Would love to see a good answer to this; we get panicked emails from people minutes before our webinars asking them for their registration link (despite sending it to them three times :-P) and it would be nice to provide it. 

I'm still waiting on the webinar ID to be pulled in as a token, Elliott...