Is there a bug in Marketo Runs?

[Emmanuelle_Biss]

Hi,

I've set up a campaign to run and after 3 steps, the flow just "froze" and nothing happened after that. I run it a second time, and it was completed, although there were some errors in some sync. I run it for a 3rd, and once again, it seems as if the flow just stopped.

Here's the message I receive in the Last Run section:

Has anyone noticed this today? It happened for two campaigns ion my end.

Thanks!

Emma

[Taishi_Yamada]

Hi Emma,

I've also hit the issue. According to the Marketo Support, the problem is happened if you use both "wait" step and some choice after the wait in the flow. If your instance is till in the issue, you may open a case to the support.

-Taishi

[Emmanuelle_Biss]

Hey,

I agree with you Dan, a little feedback on where the issue stand would have been appreciated. It's just gone, and there is no feedback. I tried running my campaign again last night, but still nothing, the leads are stuck between Marketo and CRM, and nothing gets synced all the way.

I had opened a ticket, and here's the answer I received:

Hi Emma,

The leads did not sync to MSD due to being stuck in a wait step.

This is a known issue that affected some of our customers who had campaigns with wait steps set to execute on the 13th.

Our engineers are deploying a data fix today to resolve the issue and resume the flow for the leads who are stuck in the wait step.

Has it been deployed already? Not sure, but since the warning is gone, I'm assuming it is, although my leads still cannot be synced to my CRM....

[Emmanuelle_Biss]

Hey Everyone,

I'm not sure you all received this email over the weekend, but this bug has been resolved. Here's the email I received from Support:

Dear Emma,

As part of our Q4 release, we exposed
a bug that was causing specific wait step campaigns to not execute accordingly.
The bug has now been fixed and all campaigns are processing normally.
During this time, you would have noticed that leads were either paused in a
wait step or wait steps were being ignored. 

Services
Affected:

• Batch or Trigger Campaigns
       that contain both a wait step with an immediate conditional flow step

Resolution:

• Campaigns
       without an email flow step have been resumed and will process
       accordingly. 
• Campaigns with
       an email flow step have been paused indefinitely. If you would like to
       resume these campaigns, please reach out to support and we will be glad to
       assist you.  
• Campaigns with
       wait steps ignored, all flow steps completed processing.  For a list
       of these campaigns, please reach out to support and we will be glad to
       provide them to you.  

So it should all be resolved now!

Emma

[Anonymous]

Same Here.

Interesting.  We didn't see this anywhere on the Community; nor did we receive an email notification like we normally do.

[SanfordWhiteman]

Ditto.

[Emmanuelle_Biss]

Hey,

I found where the screenshot above was taken. If you go in the Tab Products & Support and click on Support, on the homepage it shows this update.

Here the update that's currently on.

Emma

[Dan_Stevens_]

I just clicked there now and the warning is gone.  I wonder if this means the issue has been resolved?  It would be helpful to have more transparency into these issues - for example, a running dashboard that shows the issue and whether or not it still exists, is being worked on, or resolved.

[Anonymous · Accepted solution]

Yesterday, this issue was announced in this community.

[Emmanuelle_Biss]

Thanks Takehiro Masaki​ for this screenshot. I did not see it anywhere on Marketo Community and did not receive any email letting me know of this issue either.

Hopefully it'll be solved soon if this issue still exists.

Thanks!

[Dan_Stevens_]

Interesting.  We didn't see this anywhere on the Community; nor did we receive an email notification like we normally do. 

[Anonymous]

I saw this alert after login soon at Dec 13 5:30(UTC).

But I can't find it now.

Does Marketo have Status History?

For example

[Emmanuelle_Biss]

Hey,

I do not think they keep a Status History of all the updates. I could not find any on my end unfortunately.

[Josh_Hill13]

I would ask Support.