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SOLVED

Is the Max age in the modeler business days only?

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Anonymous
Not applicable
‎08-21-2014 07:02 AM
‎08-21-2014 07:02 AM

Is the Max age in the modeler business days only?

Is the max age in the modler business days only or does it take into account weekends. It makes a difference ont he SLAs that I set for my teams
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Josh_Hill13
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎08-21-2014 07:49 AM
‎08-21-2014 07:49 AM

Re: Is the Max age in the modeler business days only?

It is Days.

I assume you mean RCE or RCM? It does not take into account business days. There is an Idea out there to let you designate business days and holidays.

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Josh_Hill13
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎08-21-2014 07:49 AM
‎08-21-2014 07:49 AM

Re: Is the Max age in the modeler business days only?

It is Days.

I assume you mean RCE or RCM? It does not take into account business days. There is an Idea out there to let you designate business days and holidays.
550
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