Insufficient Access Error Message

[Jeff_Smith3]

I was trying to merge 10 leads together, but after spinning for a while, a "System Error" window popped up saying, "Insufficient access rights on cross-reference id/n". (I have admin rights, btw.) Does anyone know what this means? Are there any stipulations to merging leads that I'm unaware of, like cross-partition merging or anything like that?

[Josh_Hill13 · Accepted solution]

This is an SFDC error. The Marketo user cannot access something to merge the leads. Try merging the records in SFDC directly.

[Jeff_Smith3]

Ahh, I'm seeing now that one or more of those 10 were SFDC contacts, and you can't merge leads with contacts. It's all making sense now. Thanks!