Images not showing up in Preview via tokens (Email Editor 2.0)

[Anonymous]

Has anyone else experienced images not showing up in Preview after upgrading to Email Editor 2.0?

We use text tokens for our images and while they never showed up in Edit mode, they always showed up in Preview mode until we upgraded to 2.0. Now, the only time they show is when we send a test. Great that happens for the end customer, but for our marketing managers, it's a bit of a hassle. I have tried adjusting the code to require the full URL in the token [i.e., src="{{my.email-banner}}"] as well as having it just need everything after the http:// [i.e., src="http://{{my.email-banner}}"]. I even thought maybe it didn't like the dash in my token name, but that didn't change anything. Anyone else experiencing the same issue and/or know how to resolve?

[Jim_Thao7]

thanks your help on this justin.

issue seems to still persists for me as well. 

prior to the release, it was resolving the token value with a broken backend link <img src="http://something.mktoweb.com/brokenlink.jpg">. in lieu of this, we would see a broken image icon in the preview.

today, it's resolving as just <img src> where nothing is showing, no broken image icon or anything.  (there should be an image above the word "something")

[Justin_Cooperm2]

Jim,

I'm not sure what you're seeing here. Can you email me more details? Everything is working as expected as far as I can tell.

Justin

[Justin_Cooperm2 · Accepted solution]

Check the release notes!

https://docs.marketo.com/display/DOCS/Release+Notes%3A+Summer+

Token Support in Image Elements

Tokens can now be used in the “External URL” area of the insert image experience! If you’ve specified images with {{my.tokens}}, you can now reference these tokens within Email Editor 2.0. Note that the image will still appear broken in the Email Editor 2.0 canvas. But, you will see them rendered within Preview and Send Sample before sending out your email.

As of this release, images with tokens will now show up in previewer. Try it out. Should already work for Greg (he is in London data center) and should work for everyone else by Friday evening.

Justin

[Anonymous]

What if we are using tokens in our own custom templates? Will those start showing up in the previewer after the release on Friday?

[Justin_Cooperm2]

yes

[Anonymous]

Can you confirm this release went through? Images are still not showing up for us in Preview mode.

[Justin_Cooperm2]

The only thing I can think of is that you are appending only a portion of the image URL via a token. This will still show as broken, as this was not covered in this release.

Ex: <img src="http://company.com/ {{my.image}}"> will not work

[Anonymous]

That is it. When the token is the whole URL, the image appears in preview. When the token is only a portion, it does not. Is there any timeline on when the tokens will work as they previously did (i.e., as just a portion of the URL) or is that out of scope for 2.0?

[Justin_Cooperm2]

We have a ticket for that as well, we may be able to get it in for the next release. In the meantime, send sample will render it for you correctly (although I know that's more tedious than clicking "Preview").

[Marit_Rossing]

HI Justin, do you know if this problem is already solved? I am using https://{{my.Banner-Photo}} in my email template for editor 2.0 and do not see in the preview modus my image.

Thanks!

[Justin_Cooperm2]

Yes, that should work correctly, assuming the program token you're referencing is available in the context of the email. Btw, there is no reason to have https:// not in the token itself. your entire my.token could be the full URL.

[Marit_Rossing]

Thanks Justin! Also with the full URL in the token the photo is not showing up in the preview modus

[Justin_Cooperm2]

Please file a ticket with Marketo Support so we can see what's going on. Make sure to include as much info as possible so that they can take a look at your specific issue.

Justin

[Justin_Cooperm2]

Hi Joshua,

I can't reproduce your issue. I do see this working for tokens used either in email 2.0 "image elements" or outside of editable elements (just in the code itself).

Ex: <img src="{{my.image}}"> works for me. Your email must be within the program (or folder) that has the tokens defined. Can you verify that you have it setup correctly?

[Grégoire_Miche2]

Hi Joshua,

Do the images render correctly in you email client if you send yourself a sample or the real email?

Are these images stored in your Marketo Design studio or elsewhere?

Justin Cooperman​,

Can this be linked to the same pod config issue that we had on our instance in June?

-Greg

[Anonymous]

They do render correctly in email client as well when I send myself a sample or real email. The images are stored in the Marketo Design studio.

[Jim_Thao7]

IMO, you should.  Hopefully this is not the new expected behavior.

[Anonymous]

Images that are set as tokens will not show in preview mode unless you choose a user to view.  Choose view by list or view by lead to see the images load.

[Anonymous]

That does not resolve my issue.

[Anonymous]

Jamie, would you recommend I contact support as I tried your method of choosing view by lead and still did not see the images in Preview mode?