Images not showing up in Preview via tokens (Email Editor 2.0)

[Justin_Cooperm2]

yes

[Anonymous]

Can you confirm this release went through? Images are still not showing up for us in Preview mode.

[Justin_Cooperm2]

Hi Joshua,

I can't reproduce your issue. I do see this working for tokens used either in email 2.0 "image elements" or outside of editable elements (just in the code itself).

Ex: <img src="{{my.image}}"> works for me. Your email must be within the program (or folder) that has the tokens defined. Can you verify that you have it setup correctly?

[Justin_Cooperm2]

The only thing I can think of is that you are appending only a portion of the image URL via a token. This will still show as broken, as this was not covered in this release.

Ex: <img src="http://company.com/ {{my.image}}"> will not work

[Anonymous]

That is it. When the token is the whole URL, the image appears in preview. When the token is only a portion, it does not. Is there any timeline on when the tokens will work as they previously did (i.e., as just a portion of the URL) or is that out of scope for 2.0?

[Justin_Cooperm2]

We have a ticket for that as well, we may be able to get it in for the next release. In the meantime, send sample will render it for you correctly (although I know that's more tedious than clicking "Preview").

[Marit_Rossing]

HI Justin, do you know if this problem is already solved? I am using https://{{my.Banner-Photo}} in my email template for editor 2.0 and do not see in the preview modus my image.

Thanks!

[Justin_Cooperm2]

Yes, that should work correctly, assuming the program token you're referencing is available in the context of the email. Btw, there is no reason to have https:// not in the token itself. your entire my.token could be the full URL.

[Marit_Rossing]

Thanks Justin! Also with the full URL in the token the photo is not showing up in the preview modus

[Justin_Cooperm2]

Please file a ticket with Marketo Support so we can see what's going on. Make sure to include as much info as possible so that they can take a look at your specific issue.

Justin