HTML and Text Missing when I go into email to edit

Anonymous
Not applicable

I have an email that I am trying to edit. When I click in to edit the HTML section and Text section are both blank and I am unable to edit the email. Help!

2 REPLIES 2
Grégoire_Miche2
Level 10

Hi Erin,

Have you upgraded from email 1.0 to 2.0?

Has someone made some changes to the template (and in the process changed ID or types of Marketo elements)?

These are typically the 2 reasons for this type of issues.

-Greg

SanfordWhiteman
Level 10 - Community Moderator

Eric, pls move the thread to Products. This space is for discussions about the Champs incentive program, not support.