Your Achievements
Level 1
0% to
Level 2
Next /
to gain points, level up, and earn exciting badges like the new Applaud 5 BadgeLearn more!
View All BadgesSign in to view all badges
Open Alert Bar

HTML and Text Missing when I go into email to edit

Anonymous
Not applicable
‎04-25-2017 10:40 AM
‎04-25-2017 10:40 AM

HTML and Text Missing when I go into email to edit

I have an email that I am trying to edit. When I click in to edit the HTML section and Text section are both blank and I am unable to edit the email. Help!

0 Likes
797
Reply
2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator
Level 10 - Community Moderator
‎04-25-2017 11:48 AM
‎04-25-2017 11:48 AM

Re: HTML and Text Missing when I go into email to edit

Eric, pls move the thread to Products. This space is for discussions about the Champs incentive program, not support.

0 Likes
733
Reply
Grégoire_Miche2
Level 10
Level 10
‎04-26-2017 10:50 AM
‎04-26-2017 10:50 AM

Re: HTML and Text Missing when I go into email to edit

Hi Erin,

Have you upgraded from email 1.0 to 2.0?

Has someone made some changes to the template (and in the process changed ID or types of Marketo elements)?

These are typically the 2 reasons for this type of issues.

-Greg

0 Likes
733
Reply
Home