How to set Facebook Thank You page

[Rachel_Breden]

I inherited my company's Marketo instance from a coworker a while ago and just discovered through Facebook that she had set up a landing page with form on Facebook. The problem is, I cannot find the form or page anywhere in Marketo. I created a new page to override the one she had set up, but I can't seem to get the Thank You page to work. When I submit the form, I get redirected to the company's Contact Us page on our main website. I've tried multiple times to set the Thank You page through both the form and the landing page, but it won't work. I had a coworker try it out on her computer, but the screen just froze for her. The information she inputted in the form went through to Marketo like it should have, but she would not have known that. Any ideas?

[Anonymous]

I moved your post to the Product area. Hopefully one of our Experts can help you out. Since you just inherited a Marketo instance, this might help you out https://nation.marketo.com/docs/DOC-3306

[Jim_Thao7]

Can you provide a link to the page?

[Rachel_Breden]

Yes...do you need a link to the actual landing page URL or to the Facebook page?

[Jim_Thao7]

Either or, or both if you have no concerns.

[Rachel_Breden]

Facebook page: Southwestern Michigan College

Actual URL: Southwestern Michigan College

This is the Thank You page that it is supposed to go to: Southwestern Michigan College 

[SanfordWhiteman · Accepted solution]

You're trying to use a protocol-relative URL ("//info.swmich.edu/Schedule-Tour-Form_FB-Fill-Thank-You.html") as the Thank You URL. In this context, because of an underlying Forms 2.0 bug, that's interpreted as a path under your home page (in other words, as a path-relative URL, but not a protocol-relative URL).  That's why you see the Contact Us page. 

However, you also cannot hard-code the https:// version Thank You URL because you have not enabled SSL on info.swmich.edu.  In this case (and only this case, when people will not directly see the URL because it's in an IFRAME) you can use the raw path to your instance: https://na-ab05.marketo.com/lp/829-NNY-445/Schedule-Tour-Form_FB-Fill-Thank-You.html​

[Rachel_Breden]

Thank you, Sanford. I think I'm going to have to pass your message along to our webmaster. Hopefully she can get it fixed for me. Thanks again!

[SanfordWhiteman]

Cool, please come back and mark as Correct as this will help later searches.

[Rachel_Breden]

We set the form to route to the raw Marketo path. It did not appear to work at first, but we realized the page was cached, so we cleared the web history on our browsers and now it works fine. Thank you all for your input!