However it appears that Visits Web Page activity is only working for leads who have performed action A with our tracking. I've ran through several different scenarios to confirm this issue.
Has anyone ever run into this problem? The tracking issue is for our website here, EVSE | Electric Vehicle (EV) Charging Stations - ChargePoint.
Any help or insight would be appreciated.
Thanks so much,
I'll need more than just the website. What you have to show is a tracked link in a Marketo email that directs to a page on that site.
Also, because it's important to be exact for future searches, it's not that you only get a Munchkin cookie using the methods you've described. You get a Munchkin cookie whenever you visit a site that runs Munchkin! That cookie gets associated with a lead in your Marketo database using one of the following methods:
Gotcha. That definitely makes more sense than how I described it.
Here's the an example email link I used on a test lead:
Or do you need the full "original view" of the email?
So a link like
is redirected to
before Munchkin even loads.
When Munchkin does load, there's no longer a mkt_tok query param in the URL (let alone any utm_ params, it should be noted). Therefore it's equivalent to an anonymous visit to that URL.
This isn't anything Marketo can fix -- your webmaster needs to fix this misconfiguration.
Thanks so much for this. I didn't realize that the query parameters were being stripped. I'll reach out to our developer to get this handled.
I didn't post this as a question, so I don't see the ability to mark your response as the Correct Answer. Do you know if there's a way to edit this discussion to mark it as a question?
Hi Sanford Whiteman,
I have a related question about cookies and utms. Our performance marketer spends a few minutes every morning checking a smart list for leads that have a first page visit with paid UTMs and a subsequence form fill that didn't capture the UTMs. In this example, I think it's because they visited multiple pages in between, though sometimes I think it's because the cookie expired 30min or more later. What is the recommend method to solve for this gap? I imagine it's very common, and have read quite a few posts and external sites including your blog about this topic, as well as custom JS to implement on your site.
Here are some screenshots that I hope display an example clearly.
Lead's Page 1 of Activity Log:
First page visit with UTMs, at 12:06pm
Form fill with no UTMs - on this page The Beginner’s Guide to Automation Triggers | Tray.io
Thanks in advance!