How can I set up a smart campaign that redirects an inbound email from a customer address to our customer success team? I'd like to set up forwarding rules but unsure how to do this. Please advise, thank you!
You should have that email box setup on your corporate server such that it is a proxy, alias, fwd, or monitored box. Then you can have your case system pull in the email to your CRM or Case tool.
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