How can I redirect an email from a customer address?

Anonymous
Not applicable

How can I redirect an email from a customer address?

How can I set up a smart campaign that redirects an inbound email from a customer address to our customer success team? I'd like to set up forwarding rules but unsure how to do this. Please advise, thank you!
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Josh_Hill13
Level 10 - Champion Alumni

Re: How can I redirect an email from a customer address?

You cannot do this with Marketo.

You should have that email box setup on your corporate server such that it is a proxy, alias, fwd, or monitored box. Then you can have your case system pull in the email to your CRM or Case tool.