How can I redirect an email from a customer address?
How can I set up a smart campaign that redirects an inbound email from a customer address to our customer success team? I'd like to set up forwarding rules but unsure how to do this. Please advise, thank you!
Re: How can I redirect an email from a customer address?
You cannot do this with Marketo.
You should have that email box setup on your corporate server such that it is a proxy, alias, fwd, or monitored box. Then you can have your case system pull in the email to your CRM or Case tool.
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