Re: How are people handling unsubscribed customers and customers with an invalid email address?

Nate_Oosterhous
Level 7

Hi All!

Question:

How are people handling unsubscribed customers and customers with an invalid email address?

Thanks ahead of time!

3 REPLIES 3
Jessica_Kao3
Level 10 - Champion Alumni

We also ensure that all the emails that the sales folks are sending to are filtered out for unsubscribes and email invalid before they hit up their send list. 

Grégoire_Miche2
Level 10

Hi Nate,

2 different situations:

  • Unsubscribed: we either alert the sales rep in charge or simply do nothing
  • Invalid: we either alert the sales rep or extract the list and have telemarketing / telesales or BDR's to call the customer and check for a replacement.

-Greg

Josh_Hill13
Level 10 - Champion Alumni

agreed.

We do not automate invalidation for Customers.