How are people handling unsubscribed customers and customers with an invalid email address?

Nate_Oosterhous
Level 7

How are people handling unsubscribed customers and customers with an invalid email address?

Hi All!

Question:

How are people handling unsubscribed customers and customers with an invalid email address?

Thanks ahead of time!

3 REPLIES 3
Grégoire_Miche2
Level 10

Re: How are people handling unsubscribed customers and customers with an invalid email address?

Hi Nate,

2 different situations:

  • Unsubscribed: we either alert the sales rep in charge or simply do nothing
  • Invalid: we either alert the sales rep or extract the list and have telemarketing / telesales or BDR's to call the customer and check for a replacement.

-Greg

Josh_Hill13
Level 10 - Champion Alumni

Re: How are people handling unsubscribed customers and customers with an invalid email address?

agreed.

We do not automate invalidation for Customers.

Jessica_Kao3
Level 10 - Champion

Re: How are people handling unsubscribed customers and customers with an invalid email address?

We also ensure that all the emails that the sales folks are sending to are filtered out for unsubscribes and email invalid before they hit up their send list.