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Re: Help

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Dan_Prokop
Level 2

Help

I have literally been trying for weeks to call, email our csm, live chat, escalations etc, and cannot get anyone to call me back or respond. Live Chat isnt helpful and literally no one is answering. I am the admin for our account. I have questions about our contract that I need answered. Can anyone from Marketo please call me? Ive never had a worse experience in 20 years of this industry.

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Amy_Goldfine
Level 10 - Community Advisor

Re: Help

Try mktocares@adobe.com 

Amy Goldfine
Marketo Champion & Adobe Community Advisor

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3 REPLIES 3
Jo_Pitts1
Level 10 - Community Advisor

Re: Help

Dan,

Wow - that must be very frustrating.  I know Adobe have been on a company wide shutdown recently.

 

what country are you in?  Do you know who your CSM is?

 

Cheers

Jo

Amy_Goldfine
Level 10 - Community Advisor

Re: Help

Try mktocares@adobe.com 

Amy Goldfine
Marketo Champion & Adobe Community Advisor
Jon_Chen
Marketo Employee

Re: Help

Hey @Dan_Prokop ,

 

That is certainly not a great experience and I apologize for our lack of response. I've escalated your query to your account CSM and they should reach out to you ASAP. 

 

In the meantime, I'd recommend Amy's recommendation in contacting the mktocares address.