Help! Timed Email Didn't Send!

[Anonymous]

Hi guys,

I've run tons of webinar-related campaigns on Marketo, and they're always the same.

Except this time, it didn't send:

It sent out correctly on August 11th (it appears) given this data:

but it should've hit the 10:00AM PDT 2016-08-16 "end" of the wait step (Step 4) and then sent out the next round of emails (from Step 6), but it didn't. Can you help??

Thanks,

Andrew

[Grégoire_Miche2]

Hi Andrew,

Emails that are send after the end of a wait flow step have a lower priority in you Marketo engine. This means the email is probably in the queue. Have you looked at the campaign queue?

When you need to have a second email to be sent at a specific a accurate time, it's better to send them with a separate batch. When the "send email" is the first step in a flow, on the contrary, it gets the highest priority in your instance.

-Greg

[Anonymous]

Hi Gregoire Michel,

1) Where can I check the campaign queue?

2) When I look at the "Results" Tab, I see a bunch of emails delivered today / on time. But, when I look at the "Email" subtab, I only see data for the the first email sent on 8/11. Thoughts?

(^^there should be four emails with data here instead of two^^)

Thanks,

Andrew

[Geoff_Krajeski1]

Campaign queue is located in the tab set when clicking the menu link for Marketing Activities

[Anonymous]

Hmm, this seems bad then:

[Geoff_Krajeski1]

That indicates that they have all completed their runs.

Double check the Filters drop down at the top of the list and make sure of what you are looking at.

[Anonymous]

There are no filters under "Campaign Queue".

It looks as though they may have run but aren't being recorded in the "Emails" tab of the campaign itself.

[Anonymous]

Still nothing here guys? I really need to make sure that this email actually sent and I'm not how to do that.

Andrew

[Anonymous]

Nevermind, the data just showed up.

[Geoff_Krajeski1]

Andrew Seidman​,

Sometimes it takes a bit for data to show up.  This is a 'known' issue.

Hopefully Project Orion helps with this... time shall tell as it is rolled out