Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

[Julia_Reiley]

Hi, we are having issues with a specific form when it is embedded in a Wordpresss landing page. Inconsistently, the form says 'Submission failed, please try again'. When in an incognito Chrome browser, the form is working - however, the same form entries do not work when on a normal browser. It has been an issue for both personal and business emails (again though, inconsistently). We have tried clearing our cache and cookies and still receive the error message. We have tried both on mobile and desktop and receive the same error on both.

Page URL: https://gocatalant.com/gartner-test/

I have also read the following support articles and none provide a solution.

https://nation.marketo.com/t5/Product-Discussions/Issues-submitting-embedded-Marketo-forms-on-websit...
https://nation.marketo.com/t5/Product-Discussions/Multiple-forms-in-a-page-triggers-quot-Submission-...
https://nation.marketo.com/t5/Product-Discussions/Embedded-Forms-Not-Working-Properly-for-Cookied-Us...

[SanfordWhiteman · Accepted solution]

It's actually exactly the same cause I noted in those threads! Some of your forms load from app-ab40.marketo.com and others from pages.gocatalant.com. All forms must load from pages.gocatalant.com.

[SanfordWhiteman]

P.S. The email regular expression here is wrong:

This will fail to validate the perfectly normal email address sandy+sub@example.com , among many other formats. Luckily, the way you're using this validation code, as a backup to Marketo's own validation, means this will not itself stop submission — but it should still be fixed.

[David_Dugan3]

Hi Sanford,

We are seeing this same error, intermittently, on this page: https://www.on24.com/the-on24-experience-apac/

But I don't believe it is the same issue as there is just one form (?). 

Any idea why this is happening?

-David

[David_Dugan3]

screenshots of errors:

[SanfordWhiteman]

This likely has a different cause. I agree that it doesn't look like you're loading from more than one domain, only your LP domain.

When multiple domains are the cause, the console shows an explicit CORS error.

But why is your page (in the screenshot on the upper right) requesting the /save2 endpoint "before submission"? That isn't right.

[Caleb_Kelly]

We are having similar issues with a fly-in form on this page: https://www.franklintempleton.com/financial-professionals/campaigns/us-economy-anatomy-of-a-recessio... 

[SanfordWhiteman]

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We are having similar issues with a fly-in form on this page: https://www.franklintempleton.com/financial-professionals/campaigns/us-economy-anatomy-of-a-recessio... 

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Same cause I noted elsewhere, you're loading forms from 2 different domains, your Marketo LP domain and the generic domain. Make sure you only use the Marketo LP domain.

[Caleb_Kelly]

How does this happen? We copy and paste the embed code from Marketo which contains only the LP domain. Is the RTP code interfering with the two forms?

[SanfordWhiteman]

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How does this happen? We copy and paste the embed code from Marketo which contains only the LP domain. Is the RTP code interfering with the two forms?

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Make sure you're looking in all the possible places where you're injecting the embed code. Pretty sure you have a tag manager (not GTM in this case) that has a form embed code in it, possibly by accident.