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Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

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Julia_Reiley
Level 1

Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

Hi, we are having issues with a specific form when it is embedded in a Wordpresss landing page. Inconsistently, the form says 'Submission failed, please try again'. When in an incognito Chrome browser, the form is working - however, the same form entries do not work when on a normal browser. It has been an issue for both personal and business emails (again though, inconsistently). We have tried clearing our cache and cookies and still receive the error message. We have tried both on mobile and desktop and receive the same error on both.

 

Page URL: https://gocatalant.com/gartner-test/

 

I have also read the following support articles and none provide a solution.


https://nation.marketo.com/t5/Product-Discussions/Issues-submitting-embedded-Marketo-forms-on-websit...
https://nation.marketo.com/t5/Product-Discussions/Multiple-forms-in-a-page-triggers-quot-Submission-...
https://nation.marketo.com/t5/Product-Discussions/Embedded-Forms-Not-Working-Properly-for-Cookied-Us...

 

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SanfordWhiteman
Level 10 - Community Moderator

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

It's actually exactly the same cause I noted in those threads! Some of your forms load from app-ab40.marketo.com and others from pages.gocatalant.com. All forms must load from pages.gocatalant.com.

 

2021-04-06_223010.png

 

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9 REPLIES 9
SanfordWhiteman
Level 10 - Community Moderator

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

It's actually exactly the same cause I noted in those threads! Some of your forms load from app-ab40.marketo.com and others from pages.gocatalant.com. All forms must load from pages.gocatalant.com.

 

2021-04-06_223010.png

 

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SanfordWhiteman
Level 10 - Community Moderator

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

P.S. The email regular expression here is wrong:

2021-04-06 22_22_49-https___gocatalant.com_gartner-test_ - Waterfox.png

This will fail to validate the perfectly normal email address sandy+sub@example.com , among many other formats. Luckily, the way you're using this validation code, as a backup to Marketo's own validation, means this will not itself stop submission — but it should still be fixed.

David_Dugan3
Level 2

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

Hi Sanford,

We are seeing this same error, intermittently, on this page: https://www.on24.com/the-on24-experience-apac/

But I don't believe it is the same issue as there is just one form (?). 

Any idea why this is happening?

-David

David_Dugan3
Level 2

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

screenshots of errors:

form submission error incognito.jpgform submission error cookies.jpg

SanfordWhiteman
Level 10 - Community Moderator

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

This likely has a different cause. I agree that it doesn't look like you're loading from more than one domain, only your LP domain.

 

When multiple domains are the cause, the console shows an explicit CORS error.

 

But why is your page (in the screenshot on the upper right) requesting the /save2 endpoint "before submission"? That isn't right.

Caleb_Kelly
Level 2

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

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SanfordWhiteman
Level 10 - Community Moderator

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'


We are having similar issues with a fly-in form on this page: https://www.franklintempleton.com/financial-professionals/campaigns/us-economy-anatomy-of-a-recessio... 

Same cause I noted elsewhere, you're loading forms from 2 different domains, your Marketo LP domain and the generic domain. Make sure you only use the Marketo LP domain.

SanfordWhiteman_1-1624325587265.png

 

 

 

 

Caleb_Kelly
Level 2

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'

How does this happen? We copy and paste the embed code from Marketo which contains only the LP domain. Is the RTP code interfering with the two forms?

SanfordWhiteman
Level 10 - Community Moderator

Re: Help - Forms embedded on Wordpress receiving 'Submission failed, please try again later'


How does this happen? We copy and paste the embed code from Marketo which contains only the LP domain. Is the RTP code interfering with the two forms?

Make sure you're looking in all the possible places where you're injecting the embed code. Pretty sure you have a tag manager (not GTM in this case) that has a form embed code in it, possibly by accident.