We got a webinar happening this week and noticed there's a registration error with one of the leads. I removed the lead from the program and manually subscribe it again(filled out the form on his behalf) but same result. When I checked the launchPoint it says "FailedAPI Error: Registration request is missing one or more required field or contains fields longer than maximun input".
The only thing I noticed is the Company name field (not requested or mandatory) has a special character ( | ) and this bring an issue in the gtw form itself. The account name has this structure (Company | non GmHB) . Does anyone has experience this before ? can give me some guidance how to sort it?
did it work when you removed the character?
What are the required fields set in GTW?
Fix that and it should work.
It worked when I removed the Character.
Company name is part of the required fields.
I logged a ticket with GTW so they are looking into this.
Keep you post it once the reply.
Did you get an answer from GTW support? Can you share, please?