GoToWebinar Integration issue

[Grégoire_Miche2]

Dear all,

We are facing a weird issue with GoToWebinar: the connection fails with an erro 403.

Following a couple of posts from the community, we have tried to re-log in to GTW, to no avail. a pop-up window opens with some error messages, but it's too quick to be able to read the error messages.

We have tried to recreate a new connection, but the result is the same.

GTW documentation says that there will be some change in the API base URL: Important Account Updates. Normally, the deadline is supposed to be Dec 2017, but could this be the issue ?

Has any one else had the same issue?

-Greg

[Josh_Hill13]

Neither support has been helpful here?

[Grégoire_Miche2]

Hi Josh,

We are locked out from support, and this is being fixed, but in the meanwhile, asking the community made sense to me

-Greg

[Chris_Saporito]

We had a very similar issue, the error message popped up a closed very quickly. I actually switched from using Chrome to using Firefox and it let the error message stay open. I re-signed in and everything started working properly.

[Grégoire_Miche2]

Hi Chris,

Thanks, but the error windows won't stay open on FF neither...

-Greg