GoToWebinar Event Settings (Sample Webinar?)

[Erek_Bond]

Hi,

My company is new to Marketo. We are working on setting up some integrations right now. Yesterday I added GoToWebinar as a LaunchPoint service. Today when I try to add a webinar to a program, the only option I have is Sample Webinar. There are other webinars in our GTW account. I read on the docs site that it could take 48 hours to sync data. Is that what is happening here, or could there be another issue? I don't want to just sit on my hands waiting for a sync if there is another problem. Any help is appreciated.

[Josh_Hill13]

Erek, please go to docs.marketo.com and look for GotoWebinar. The full instructions are there.

You need to create a new webinar in your GTW account first.

[Erek_Bond]

I did go to docs.marketo.com. That's how I set it up in the first place. There are also already other webinars in our GTW that I need to sync to. You've basically stated everything I've already done. This is where I am now, my question is what do I do from here? None of my webinars are showing up in the event dropdown in event settings.

[TBlane_McMichen]

Hi Erek Bond​

Did you resolve your issues?  I am going through this now, but did not have a problem with the linking.  We do have a couple of different GTW accounts, so you need to create a separate LaunchPoint service for each login...

You need to make sure that you logout of GTW before you set up each LaunchPoint service, because it will default to any active login sessions.

Like Josh said, the event needs to exist for the integration to see it.  I go into GTW first to create the event and turn off all of the notifications/emails. Then go into the Marketo event. 

[Erek_Bond · Accepted solution]

Thanks for the reply, Blane. I figured it out this morning. The issue was the integration user we set up for GTW needed to be added as an organizer for each webinar. We have multiple users setting up multiple webinars in GTW. Marketing Operations does not create the webinar in our process, that responsibility lies with the marketing manager that owns the webinar. The documentation was clear that the integration user needed to be an admin, but I didn't see anywhere where it said that the user needed to be added as an organizer for each webinar. I suppose it may have been implied, but it wasn't something we had to do with our previous MAP.

[TBlane_McMichen]

I'm glad it worked out.  I am still working on my first one and I keep getting wrapped up with questions of my own.  Like, I was adding the {{member.webinar url}} token to my confirmation email and stumbled upon {{member.registration code}}...no idea what this is and if I need to use it.