Forms labels showing <strong> and other HTML elements

[Bethan78]

I'm wondering if anybody has seen this issue before?

This morning I logged on to see that the Marketo forms on our website were showing like this:

I quickly edited the labels on this form and removed all evidence of the <strong> </strong> HTML around each label thinking it might be a unique error to this form, to discover that this has occurred on 80% of the forms in our Marketo instance, including the ones I built yesterday which were find when I logged off yesterday evening.

I'm seeking assistance from here as Marketo isn't allowing me to open chat, submit a support ticket via email OR via the telephone (after trying several times).

Any help would be greatly appreciated!

[Ajay_Mamgain2 · Accepted solution]

Hi,

It's a known issue and marketo is currently working to fix it. This is related to "rich text field" in Marketo form.  You can follow the error using below link.

https://status.adobe.com/products/3755/?id=2020060307&currentIndex=0

[Bethan78]

Ah thank you! Thought I was going crazy. That's super helpful!