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Forms labels showing <strong> and other HTML elements

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Bethan78
Level 2

Forms labels showing <strong> and other HTML elements

I'm wondering if anybody has seen this issue before?

This morning I logged on to see that the Marketo forms on our website were showing like this:

 

thumbnail_image004.png

I quickly edited the labels on this form and removed all evidence of the <strong> </strong> HTML around each label thinking it might be a unique error to this form, to discover that this has occurred on 80% of the forms in our Marketo instance, including the ones I built yesterday which were find when I logged off yesterday evening.

 

I'm seeking assistance from here as Marketo isn't allowing me to open chat, submit a support ticket via email OR via the telephone (after trying several times).

 

Any help would be greatly appreciated!

Beth Davies
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Ajay_Mamgain2
Level 3

Re: Forms labels showing <strong> and other HTML elements

Hi,

 

It's a known issue and marketo is currently working to fix it. This is related to "rich text field" in Marketo form.  You can follow the error using below link.

 

https://status.adobe.com/products/3755/?id=2020060307&currentIndex=0

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2 REPLIES 2
Ajay_Mamgain2
Level 3

Re: Forms labels showing <strong> and other HTML elements

Hi,

 

It's a known issue and marketo is currently working to fix it. This is related to "rich text field" in Marketo form.  You can follow the error using below link.

 

https://status.adobe.com/products/3755/?id=2020060307&currentIndex=0

View solution in original post

Bethan78
Level 2

Re: Forms labels showing <strong> and other HTML elements

Ah thank you! Thought I was going crazy. That's super helpful!

Beth Davies