Form Pre-fill clears upon refresh, but still considered known visitor?

[cagarwal]

Our landing page shows a preference center that automatically pre-fills a form when a customer visits from a link in an email. When accessed directly (without mkt_tok), we display a sign-in form. This is done with Known Visitor HTML settings as discussed on this thread. 

When I refresh the page as a known visitor, the pre-fill disappears, but I don't see the sign-in form. This brings me to somewhere in between - a known visitor with no pre-filled preference center form, nor a sign-in form.

What can I do to make this more predictable? It would be best to show the pre-filled form if refreshed, but if that is not possible with how Munchkin works, show a sign-in form instead.

To replicate this issue, please try the following: 

1. Click on this link to load pre-filled Marketo Form (preferably in an incognito browser). 
2. Refresh the page (the values will clear, but sign in form would not load)

[Darshil_Shah1 · Accepted solution]

Well, Marketo's form prefill does not work without a mkt_tok parameter in the URL which is added when users click tracked links in the Marketo emails. If you have implemented Sandy's form prefill solution on your web-page, did you make sure you have all the fields used on the preference center page correctly added with apt tokens on the DTP page?

I think implementing the form prefill for the known people would be a better option in terms of the overall user experience than navigating them to the sign-in page only to come back to the preferences form via the tracked link in the email.

[cagarwal]

Hi @Darshil_Shah1,

Thanks for assistance here! This page is hosted on a Marketo Free-form LP with embed code added in a Custom HTML box. I don't believe we're using Sandy's DTP method.

[SanfordWhiteman · Accepted solution]

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Thanks for assistance here! This page is hosted on a Marketo Free-form LP with embed code added in a Custom HTML box. I don't believe we're using Sandy's DTP method.

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You’d need to use it in order to get the effect you want. Otherwise — like Darshil says — you’re limited only to native Pre-Fill.

[cagarwal]

Built this and tested it out - works great now! Also plugged this with Not You? link tutorial on Sandy's blog and it added the much needed shine on the page. Thank you @SanfordWhiteman @Darshil_Shah1!

[Darshil_Shah1]

Awesome!