Form not redirecting on completion

[Anonymous]

Has anyone had issues with their forms (Marketo forms embedded in an external landing page) where they stop tracking form-fillers, and redirecting as they should after submission? The issue doesn't seem to be across all our forms, which is strange.

The forms have been replicated from others that work fine, and up until recently, have all worked as they should - nothing should have changed on the back end, and I've checked the link redirect on the form and the flow steps on form completion. Any suggestions of where to look for the fix?

[Josh_Hill13 · Accepted solution]

Did someone add javascript or css to that page?

Are you sure no one changed the default form redirect or the local redirect?

[Anonymous]

@Erin did you ever find the answer to this issue? We just had this problem crop up out of nowhere and none of our forms are redirecting to the proper landing page (except for handful are working). It's troubling as we have not been able to find a resolution as of yet and it's been a few days.

[SanfordWhiteman]

Post a URL.  I'm sure it's simple -- but can't solve it in my head.

[Anonymous]

Here is a an example page where it is not working: Kaseya BMS Competitive Offer - Kaseya

It is an embedded form, we have the form settings setup to follow up with an external URL here:

Competitive Offer Thank You | Kaseya BMS

[SanfordWhiteman]

It's quite a bit worse than "not redirecting."  You have a fatal JS error in your validation layer, and that causes the Forms 2.0 submit action to be ignored completely.  Instead the form is treated as if it were a basic HTML form, and since the "action" attribute is missing, it reloads the same page.

The errors begin with the function validatePassword which is apparently used to validate trial keys.

[Anonymous]

Thanks so much for the insight Sanford - there was validation recently added in a production release that went hay-wire, and it looks like some of it slipped out in a way that is causing the conflict. We are checking into removing the validation to see if it clears the problem. Will report back.

[Anonymous]

Removed the validation elements and sure enough the forms post and redirect properly. Thanks again Sanford!!!!