Re: Floodlight Tag - getting this Limited Access error message.

Jamie_Barclay · ‎09-07-2017

We are trying to embed a Floodlight Tag into our email and we are getting this error message. I have provided the code below.

This error message seems like it pertains to our access - is there something that we need to do with our account?

Please advise. Thank you

Here is the code:

<!--

Start of DoubleClick Floodlight Tag: Please do not remove

Activity name of this tag: IFP PPO Email Retargeting 1

URL of the webpage where the tag is expected to be placed: http://Email.com

This tag must be placed between the <body> and </body> tags, as close as possible to the opening tag.

Creation Date: 08/16/2017

-->

var axel = Math.random() + "";

var a = axel * 10000000000000;

document.write('<iframe src="https://1844680.fls.doubleclick.net/activityi;src=1844680;type=bsca2000;cat=ifppp0;dc_lat=;dc_rdid=;...' + a + '?" width="1" height="1" frameborder="0" style="display:none"></iframe>');

</script>

</noscript>

Rachel_Noble · ‎09-07-2017

At first glance it looks like this is related to your Role permissions in the Admin section. Are you the Marketo admin? If so, go to Admin>Users & Roles>Roles and make sure the Admin role has all permissions granted. If you are not the admin, ask your admin to do it for you or have a discussion with him/her about updating your permissions.

Jamie_Barclay · ‎09-07-2017

I thought that too but as "admin" I get the same error message. I would thik that a Web Designer/Graphic Designer would be able to insert the code - I then assigned.

This seems to be a bit issue - we can insert JAVA script (and the floodtag) in a Marketo Lanidng page but we get the error message in the email!

SanfordWhiteman · ‎09-07-2017

Can't safely put <script type="*/javascript> or <iframe> tags in an email so maybe the error text is weird, but the intent is right.

Jamie_Barclay · ‎09-17-2017

We found using a token and and replacing <iframes> with <img> seems to be working.

Image tags for Floodlight - DoubleClick Digital Marketing Partners Help

Kirstin_Mahoney · ‎12-08-2017

Did you have any issues with reporting? Our doubleclick appears to be impacting reporting opens to Marketo.

SanfordWhiteman · ‎12-08-2017

The 2 pixels function independently.

Kirstin_Mahoney · ‎12-08-2017

Thanks Sanford! So is this a separate issue (we are not seeing opens register for this email - a test version of what we put live?).

When we implement the pixel our reported opens drop by about 93-95%. Any ideas?

SanfordWhiteman · ‎12-08-2017

What do you see in the rendered HTML of the email? There should be 2 <img> tags, one for each open tracking service.

Kirstin_Mahoney · ‎12-08-2017

I'm only found 1? We didn't replace anything - so do we not have the 'marketo' pixel at all?