Re: Floodlight Tag - getting this Limited Access error message.

Jamie_Barclay
Level 5

Floodlight Tag - getting this Limited Access error message.

We are trying to embed a Floodlight Tag into our email and we are getting this error message.  I have provided the code below.

This error message seems like it pertains to our access - is there something that we need to do with our account?

Please advise.  Thank you

MarketoErrorMessage.jpg

Here is the code:

<!--

Start of DoubleClick Floodlight Tag: Please do not remove

Activity name of this tag: IFP PPO Email Retargeting 1

URL of the webpage where the tag is expected to be placed: http://Email.com

This tag must be placed between the <body> and </body> tags, as close as possible to the opening tag.

Creation Date: 08/16/2017

-->

<script type="text/javascript">

var axel = Math.random() + "";

var a = axel * 10000000000000;

document.write('<iframe src="https://1844680.fls.doubleclick.net/activityi;src=1844680;type=bsca2000;cat=ifppp0;dc_lat=;dc_rdid=;...' + a + '?" width="1" height="1" frameborder="0" style="display:none"></iframe>');

</script>

<noscript>

<iframe src="https://1844680.fls.doubleclick.net/activityi;src=1844680;type=bsca2000;cat=ifppp0;dc_lat=;dc_rdid=;...?" width="1" height="1" frameborder="0" style="display:none"></iframe>

</noscript>

<!-- End of DoubleClick Floodlight Tag: Please do not remove -->

19 REPLIES 19
Rachel_Noble
Level 9 - Champion Alumni

Re: Floodlight Tag - getting this Limited Access error message.

At first glance it looks like this is related to your Role permissions in the Admin section. Are you the Marketo admin? If so, go to Admin>Users & Roles>Roles and make sure the Admin role has all permissions granted. If you are not the admin, ask your admin to do it for you or have a discussion with him/her about updating your permissions.

Jamie_Barclay
Level 5

Re: Floodlight Tag - getting this Limited Access error message.

I thought that too but as "admin" I get the same error message.  I would thik that a Web Designer/Graphic Designer would be able to insert the code - I then assigned.

This seems to be a bit issue - we can insert JAVA script (and the floodtag) in a Marketo Lanidng page but we get the error message in the email!

pastedImage_0.pngUserRoles.png

SanfordWhiteman
Level 10 - Community Moderator

Re: Floodlight Tag - getting this Limited Access error message.

Can't safely put <script type="*/javascript> or <iframe> tags in an email so maybe the error text is weird, but the intent is right.

Jamie_Barclay
Level 5

Re: Floodlight Tag - getting this Limited Access error message.

We found using a token and and replacing <iframes> with <img> seems to be working.

Image tags for Floodlight - DoubleClick Digital Marketing Partners Help

Kirstin_Mahoney
Level 2

Re: Floodlight Tag - getting this Limited Access error message.

Did you have any issues with reporting? Our doubleclick appears to be impacting reporting opens to Marketo.

SanfordWhiteman
Level 10 - Community Moderator

Re: Floodlight Tag - getting this Limited Access error message.

The 2 pixels function independently.

Kirstin_Mahoney
Level 2

Re: Floodlight Tag - getting this Limited Access error message.

Thanks Sanford! So is this a separate issue (we are not seeing opens register for this email - a test version of what we put live?).

pastedImage_0.png

When we implement the pixel our reported opens drop by about 93-95%. Any ideas?

SanfordWhiteman
Level 10 - Community Moderator

Re: Floodlight Tag - getting this Limited Access error message.

What do you see in the rendered HTML of the email? There should be 2 <img> tags, one for each open tracking service.

Kirstin_Mahoney
Level 2

Re: Floodlight Tag - getting this Limited Access error message.

I'm only found 1? We didn't replace anything - so do we not have the 'marketo' pixel at all?

pastedImage_1.png