First Name Not Syncing from Marketo in Dynamics 365

Maria_FTGP
Level 2

First Name Not Syncing from Marketo in Dynamics 365

hi there, 

 

i recently updated a contact record in marketo, and when i checked this record in dynamics crm all the fields synced across, apart from the first name field! so i could see my updates such as job title were up to date, but the first name change was not reflected.

 

why would this happen?

Maria

Maria Solechnik
2 REPLIES 2
Darshil_Shah1
Level 10 - Community Advisor

Re: First Name Not Syncing from Marketo in Dynamics 365

Are you able to see the first name getting updated for the lead record in dynamics as per the updates made in Marketo?

 

Christiane_Rode
Level 5 - Champion

Re: First Name Not Syncing from Marketo in Dynamics 365

And, also good to check to make sure that Field Updates aren't getting blocked for the First Name field. Probably rare since it's coming from CRM, but good to take a look there, too.