Feedback wanted: Using tokens inside Triggers in Smart Campaigns

[Chris_Willis1]

I would like to, as part of my campaign framework, to use the My Tokens in my template programs as much as possible.  In some cases (such as video views, etc.) I would like to use a token to supplant the video name and the video ID code that I receive from Vidyard (our video marketing tool). 

I am able to get the page and the video to render/play, but in the cases where I've inserted the token for the video URL into the Smart Campaign trigger (screenshot below) the trigger is not firing even though the URL from Vidyard matches the title I provided in the {{my.vidyard_title}} token in my program.

Are there ways to work around this issue, or is it not currently possible to trigger off My Tokens? 

[Grégoire_Miche2]

Hi Chris,

Why are there some spaces in the URL?

Greg

[Chris_Willis1]

The spaces in the URL are generally how Vidyard pushes the "Views Web Page" actions through the API.

[Grégoire_Miche2 · Accepted solution]

Hi again Chris,

You will find a workaround here:

(and also the opportunity to vote)

-Greg

[Chris_Willis1]

Thanks for the link to the Idea... Do you have any feedback from the Product team regarding adding this feature? 

[Grégoire_Miche2]

Hi Chris,

No I have not, unfortunately

-Greg

[Anonymous]

Hi Chris,

Have you tested different variations token/url combination? For example, I would suggest trying one or both of the following variations:

• Visits web page contains vidyard.com/Watched{{my.vidyard_title}}:100 where your token value is [title] but you exclude the % symbol at the end to avoid potential url encode issues (I would consider this the most likely source of trouble, given the example you posted)
• Visits web page contains vidyard.com/Watched{{my.vidyard_title}} where your token value is [title]:100 just in case the issue is caused by trying to concatenate [string] {{my.token}} [string] instead.

It might also be worth including the http or https (whichever of those is appropriate) in your URL field.

[Chris_Willis1]

Thanks Amelia!  I believe Vidyard adds that space after "Watched" and the player title, but these are great ideas. 

[Dan_Stevens_]

Tokens aren't supported in Smart Lists of Smart Campaigns. Meaning you cannot use them at all in triggers or filters.

[SanfordWhiteman]

Chris, you might like my method here: https://nation.marketo.com/ideas/7093#comment-21200