Existing lead call webhook not firing

[Anonymous]

Hi there,

We've created a Webhook that fires when a form is filled out, and the webhook creates a case in Salesforce.

While testing the form, I'm able to get the webhook to fire if the lead is new to the system. However if it's an existing lead, the webhook is firing and returning a 200 code (which should be success), however the case isn't in Salesforce.

The form that fires the webhook is for existing clients, so none will be new to the system. Is there a way around this – getting the webhook to create a SFDC case for existing leads that submit a form?

Thanks!

Kate

[SanfordWhiteman]

When you say the webhook is firing, have you tested with a service like RequestBin to see if the call is making it out of the Mkto network -- that is, to see if the 200 OK is being returned by the remote HTTP endpint?

[Josh_Hill13]

this is critical. I've had Marketo return the 200 (with no other detail) and the endpoint had no data. Other than doing what Sanford suggests, have you asked the SFDC Admin to provide log detail?

[Anonymous · Accepted solution]

Hi Sanford and Josh, thanks for your responses. This is resolved. A five-year Marketo user and I still forget about simple lead flow rules (leads run through every time). How embarrassing...Thank you for the RequestBin tidbit. I'll add this to my toolbox.