Event scheduler in Marketo

[Harish_Gupta6]

Hi,

To test the Marketo event app. I created one event program in Marketo and when I tried to schedule the event, I am not getting the all event type option in drop down which are  available in the system. Also, on event type Basic Entry, its not allowing me to change the dates. Please suggest.

Thanks

[Mikkel_Dyrby_Ka]

Thanks for a great solution

[Harish_Gupta6]

Hi Greg/David,

I have tried all the suggested ways. Here it is showing in my instance:

I am getting only three entries as shown in first image in previous comment

[Grégoire_Miche2]

The basic entry is not the one you want to go for. You need the event entry in the scheduler.

also, please provide us a screenshot of the channel definition.

-Greg

[Harish_Gupta6]

Hi Grey,

Yes, i need event but I am not getting the same option while scheduling. Please check the screen shot in previous comments.

Thanks

[Grégoire_Miche2]

Sorry, but the screenshots in the previous comment do not show how you channel is set up (from the admin -> tags, then selecting the channel.

If you do not provide us with the screenshots we ask, we cannot help you trying to guess what is wrong.

I need a screenshot of the event summary and another of the definition of the channel you are using. I would bet your are using a webinar event, hence the absence of the event scheduling.

-Greg

[Harish_Gupta6]

Hi Greg,

Attached are the screen shot of complete structure:

Thanks

[Grégoire_Miche2]

Hi Harrish,

The order of the mobile registrations steps is not correct. "Attended" is a lower number than "registered". I do not if this can cause the issue, but I would start fixing it, though. The way the mobile app is that people register and when thy show up, you mark them as attended. It's not adapted to capturing unregistered visitors on a tradeshow booth. For this use case, we prefer to create an untracked landing page with a form that people fill out on the booth on any device.

Also, you do NOT need to create an entry in the calendar. The "event" entry automatically shows up when you look at the "schedule" view  of the program.

-Greg

[Harish_Gupta6]

Hi Greg,

I corrected the status step also but still no luck . Please suggest.

Thanks

[Harish_Gupta6 · Accepted solution]

Hi Greg,

It seems there is an issue with my Marketo instance. I have access to three other Marketo instance and it working perfect there. I will check with support team. Thanks for all your support and help.

Thanks

[Anonymous]

Hi Harish,

I'm experiencing the exact same symptoms in my Marketo instance's calendar. Were you able to fix this? If so, how?

[Grégoire_Miche2]

YOu are welcome

[Dave_Cunningham]

One thing you might want to check is if you have another channel set up for mobile check ins. I recall running into an issue where I had one channel using it and then was trying to set up another, but it caused some issues.

[Grégoire_Miche2]

Hi Dave,

We have 3 such channels and I just tested, it works fine.

-Greg

[Dave_Cunningham]

Good to know, Gregoire.

That definitely caused a problem for us a while back, but it might have been because it involved a hidden channel we were no longer using. I believe what I did to resolve it was remove any mobile check in statuses on that hidden channel which then enabled me to successfully use the app for events in my main events channel with the mobile check in statuses set.

[Harish_Gupta6]

Hi Greg/Brian,

I have created the new channel also and set it applies to Event. But still I am unable to schedule the event. Here is the screen shot:

[David_Gaible]

Hi Harish Gupta​ - you actually schedule the event from the program itself. See below...use that first 'schedule' option.

[Harish_Gupta6]

Hi David,

I tried it already but i am getting the error:

This feature is being replaced. To schedule events you can now edit them directly from the entry details.

[David_Gaible]

And it doesn't still let you schedule it?

If that doesn't work, change your program view from 'Summary' to 'Schedule':

[Harish_Gupta6]

Hi David,

The earlier screen shot is from Schedule view only.

[David_Gaible]

I get the identical error message in both places as well, but I'm able to schedule the event - from either the Summary or Schedule view.