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Engagement stream cadence not working

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Jarron
Level 1

Engagement stream cadence not working

Hi,

 

I've been setting up several engagement programs lately. Having watched the training videos in Core Principles 1, I believe I have set up my engagement streams according to best practice. However, the 'Stream Cadence' set at weekly has never worked. 

 

For example, I have it set it to send emails weekly on a Monday. But it never does this. What it does, is send the emails every second day (3x in a week). Why is this happening? Is it a bug? 

 

Not to mention, every time I try to change the day it sends each email; it never saves this setting, it always defaults back to an earlier day. 

 

Screen Shot 2021-11-08 at 4.08.26 PM.png

 

Any ideas? 

 

Thanks! 

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Amy_Goldfine
Level 10 - Community Advisor

Re: Engagement stream cadence not working

I would open a support ticket

Amy Goldfine
Marketo Champion & Adobe Community Advisor

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2 REPLIES 2
Katja_Keesom
Level 10 - Community Advisor

Re: Engagement stream cadence not working

Hi @Jarron ,

Setting your cadence never really caused any issues like that for me. Also, from your description, there is not a lot that we can troubleshoot on. The only thing I see in your screenshot is that your first cast date is set in the past. Annoyingly, you always have to manually adjust that to a date in the future. Set like this, Marketo will not allow you to save the changes you made.

 

Amy_Goldfine
Level 10 - Community Advisor

Re: Engagement stream cadence not working

I would open a support ticket

Amy Goldfine
Marketo Champion & Adobe Community Advisor