Engagement Program - Emails being deactivated

[kgarcia]

Hello Community,

Has anyone else experienced issues with emails randomly being deactivated within engagement programs?

I’ve encountered several instances where I notice an email is not deploying as expected, only to find that it’s been deactivated within the stream. There’s no related activity in the admin tool, and unfortunately, support hasn’t been able to assist with resolving the issue.

If you’ve dealt with something similar or have any insights, please let me know!

[Darshil_Shah1]

I haven't experienced this. Do you get any errors while approving the email? Also, just an FYI, you'd need to activate the content within the stream, too, so the Engagement program can send those. Pls see the snapshot below:

Activate and Deactivate Stream Content

[uditmathur]

Hi @kgarcia ,

Haven't heard of any instance of content getting deactivated automatically. 

Are you sure email are not sent because of being deactivated & the admin Asset Audit trail does not show any deactivation activity.

Also check if you are using asset availability.