Email To hyperlink issue

[Anonymous]

Inserted email hyperlink but not receiving expected behavior (problem also ocurring for phone link). Have tested across browsers.

If you have questions, please email us at<a href="mailto:frudevcon@fruitionpartners.com"><span style="color: #009639;">&nbsp;fruDevCon@fruitionpartners.com</span></a>&nbsp;or call&nbsp;<a href="tel:303.996.6189" target="_blank"><span style="color: #009639;">303.996.6189</span></a>.</span></p>

Result:

http://go.fruitionpartners.com/f006D0w00k001W00QiTx000

I've searched for a solution to no avail.  Assistance would be greatly appreciated.  Lost our administrator and trying to get by until the consultant we just hired starts.  Thanks in advance!

[Anonymous]

The HTML code is valid.

Without seeing the rest of your HTML code for your email, I am guessing you are missing a closing </a> tag for the "http://go.fruitionpartners.com/f006D0w00k001W00QiTx000" link that you might be referencing earlier in the email. 

Could you please post all the HTML of your email? 

[Anonymous]

Thanks for looking at it.  I have one individual for whom it opens to an email client on iPhone and the Mac email client.  I'm starting to suspect the issue might be related to me (although strange since testing on three different devices)

<p style="text-align: center;"><span style="font-size: 16px; color: #009639;"><strong><span style="font-family: verdana, geneva;"><span style="background-color: #ffffff;">fruDevCon14</span>: Register by June 7 and save $500!</span></strong></span></p>

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<p><span style="color: #000000;"><br /></span></p>

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<div><span style="color: #009639; font-family: verdana, geneva;"><br /></span></div>

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<div align="center"><span style="color: #009639; font-family: verdana, geneva; font-size: 22px;"><br /></span></div>

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<div align="center">

<table border="0" cellspacing="0" cellpadding="0">

<tbody>

<tr>

<td></td>

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<p><span><span style="color: #000000;">&nbsp;<br /></span></span></p>

<table style="border: 2px solid #888b8d;" border="2" align="center">

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<td><span style="font-family: verdana, geneva; font-size: 14px;">REGISTER BY... &nbsp; &nbsp;&nbsp;</span></td>

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<td><span style="font-family: verdana, geneva; font-size: 14px;">$500</span></td>

<td><span style="font-family: verdana, geneva; font-size: 14px;">June 7, 2014</span></td>

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<td><span style="font-family: verdana, geneva; font-size: 14px;">$300</span></td>

<td><span style="font-family: verdana, geneva; font-size: 14px;">July 1, 2014</span></td>

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<td><span style="font-family: verdana, geneva; font-size: 14px;">August 1, 2014</span></td>

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<p><span><span style="color: #000000;">&nbsp;</span></span></p>

<p><span style="font-family: verdana, geneva; color: #888888;">Check out the&nbsp;<a title="fruDevCon" href="http://www.frudevcon.com/" target="_blank"><span style="color: #009639;">fruDevCon information page</span></a>&nbsp;for more details on tracks, sessions, and value. If you have questions, please email us at<a href="mailto:frudevcon@fruitionpartners.com"><span style="color: #009639;">&nbsp;fruDevCon@fruitionpartners.com</span></a>&nbsp;or call&nbsp;<a href="tel:303.996.6189" target="_blank"><span style="color: #009639;">303.996.6189</span></a>.</span></p>

[Anonymous]

I am not sure. There are no errors in the HTML code, and both links (email and telephone) work for me. I tested this in Chrome. 

Could you please send me a sample email through Marketo to "mmanzur@marketo.com"? 

[Anonymous]

Thanks again for your help.  It was working for certain individuals but not others. I did find that by highlighting the link and then clicking on the unlink button the link worked.  Not sure why that was the solution but it did it.  I'll post this in the community as well.