Hi.
How do I make my email performance report (which I created in the analytics tab) to show all the emails sent last month? When I compare the results (aka the list of emails) sent last month which are in the email performance report to the Marketing calendar, I am missing two emails. Why is that and how do I get the report to reflect what I see in the marketing calendar? What am I missing?
Thanks,
K
NOTE - the emails were sent in last month. One was sent March 1st ~8am and the other March 22nd ~12pm.
It might be worth double checking the dates under 'setup', as well as any filters in your smart list. If it's still not showing up you could either:
1) Check the 'results' of the campaign that processed the send to validate that it was actually sent to people in the date range you've selected
2) Run a quick smart list of people who got the email and audit their activity log to cross-check the date
I'd usually trust the email performance report, assuming you've double checked the filters/smart list over the calendar.
We'd need to see how you've set up the EPR (screenshots).