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Re: Email Links giving 404

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Nabila_Urbano
Level 2

Anybody having this issue? All our emails are now linking to 404 page!

1 ACCEPTED SOLUTION
Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

You can just uncheck the Track Link checkbox in the Edit Link dialog. Check out the product doc that discusses the same here.

Darshil_Shah1_0-1683123744863.png

 

Additionally, check the Marketo Engage status page to track this issue. You can also subscribe to the issue and get notified about any updates to its status.

 

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29 REPLIES 29
cierac
Level 2

I am as well!

Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Just posting an update that the status of this issue has been marked as Resolved by Adobe and I no longer see the tracked links getting redirected to a 404 page (I tested this for instance housed in the SJ pod). Check the status update here.

 

MarshaVM
Level 1

That is not correct. We just had this issue today and it is very frustrating.

SanfordWhiteman
Level 10 - Community Moderator

Well, it is correct because it’s referring to an outage from May which is long-resolved.

 

If you believe there’s another outage of the same sort going on now, make sure to check Adobe Status and open a support case accordingly.

kdoakTOUR
Level 1

Right there with you. 😫

cwilkins
Level 1

I'm having this issue too, is there a solution yet? 

markvangils
Level 1

We also have this problem. Let's hope it will be fixed soon. 

TheMichaelKopp
Level 2

Yes, we have the issue too. Links are not being redirected and we get a 404.

Past the point of no return.
LCENTENO
Level 3

Apparently, Marketo experienced an outage in their data center. So, we have to play the waiting game until they fix the problem.

sbarro2023
Level 1

We are too. I don't see it on the system status page though.

Dan_Askin
Level 4

Us, too. It's been a very frustrating couple of months with various outages and issues impacting our business.

Heather_Rowe
Level 1

We are getting it too.

Danielle_Wong
Level 8 - Community Advisor

Support said: 

 

This is an ongoing issue which is already identified by our engineering and our engineering team is currently working on the same with priority to fix it at the earliest.

Valentine_Faes
Level 1

YEs i do!! i opened a ticket

ailsadempsey
Level 3

I can see issue flagged https://status.adobe.com/products/503491 - we are in EMEA and also experiencing issue.

AliciaO_BDO
Level 1

Hi - This is the response we got from marketo, I hope it helps.

 

I would like to inform you that there is an ongoing outage on Ash Burn and San Jose Data Center of Marketo due to which multiple customers are facing the issue of 404 error.

 

Concerned engineering team is already aware of the issue and is working on highest priority. I would appreciate your patience and cooperation and I will keep you posted with the updates.

C_Blakeley
Level 2

Yes we are experiencing the same.  

Even with links to design studio files

CBlakeley
cagarwal
Level 3

Yup.. We're on San Jose

CA
morganhfrazier
Level 1

We are experiencing the same 404 error

agolove
Level 2

We're having the same issue.