Email Campaign Stuck in "Send Email"

[Jenn_DiMaria2]

Here's something I've never encountered before: I sent an email (via Email Program) nearly 20 minutes ago, and all campaign members (~1500) are stuck in the "Send Email" state. I've sent to larger lists than this with no problems before, so I'm wondering when I should start to worry that the campaign isn't processing correctly. Does it happen regularly for anyone else?

[Jenn_DiMaria2 · Accepted solution]

Wanted to update everyone on this issue. After contacting support, the solution was to not use a Smart List with as many filters as I had going on. Instead, it was recommended that I create Smart Campaigns that add people fitting the criteria I needed to a Static List. Although I've rarely encountered this problem, it could be avoided by using Smart Lists sparingly.

[Anonymous]

I wouldn't be worried at this point after only 20 minutes. Sometimes if there's other stuff going on in the instance, the activity logging gets deprioritized in the queue, but it will show up.

[Josh_Hill13]

Yes, that's what it looks like. Check your Campaign Queue as well.

I've heard of plenty of instances of email sends taking 1-2 hours for various reasons.

[Anonymous]

Josh, I sent a campaign yesterday at 12:40, the campaign says finished, but there are no results, no indication that the email sent, OOO email responses, the list was 450K, it is still in this state this morning. 18 hours later.

Do you think the static list would be a better way to go? our emails are taking more and more time to sent. This is by far the longest, Support is on it, but I am curious to what you think it may be.

You appear to be very knowledgeable and prolific, please help.

[Anonymous]

Hi, Josh -

You mentioned that you have heard of plenty of instances of email sends taking 1-2 hours. Have you heard this happening with SMART campaigns in addition to email programs? Any ideas why this is happening?

Thanks!

[Jenn_DiMaria2]

Thanks, Josh! It did send over an hour later, though not without quite a bit of hard bounces that I'm not sure could be related - some of them are quite bizarre. I submitted a support ticket and am working with them now.