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Re: Email bouncing detail?

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Kim_Allen
Level 10

Email bouncing detail?

Hi!

I have a sales person trying to send MSI emails and they are bouncing on once particular lead. However, if they email via Outlook it isn't bouncing. I checked and they aren't unsubscribed or anything. Below is the description. Any ideas?

Recipient address rejected: Access denied
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Alok_Ramsisaria
Level 10

Re: Email bouncing detail?

Hi Kim

Most probably, when you are send the MSI emails, they are going out without SMTP email authentication. The lead would have a setting where it accepts emails only authenticated delivery emails.  Moreover, when you send this out from Outlook, you have set an SMTP authentication. This ensures they are delivered. 


Regards
Alok

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4 REPLIES 4
Alok_Ramsisaria
Level 10

Re: Email bouncing detail?

Hi Kim

Most probably, when you are send the MSI emails, they are going out without SMTP email authentication. The lead would have a setting where it accepts emails only authenticated delivery emails.  Moreover, when you send this out from Outlook, you have set an SMTP authentication. This ensures they are delivered. 


Regards
Alok
Chris_Willis1
Level 8 - Champion

Re: Email bouncing detail?

Alok - is this an issue that the authentication protocols we should set up with our network group will solve, or is this just a common problem with sending emails outside of a dedicated email client like Outlook? 
Kim_Allen
Level 10

Re: Email bouncing detail?

So is there anything we can do on our end? Or it sounds like it may just be that lead's mail settings?
Anonymous
Not applicable

Re: Email bouncing detail?

This is something which needs to be fixed by updating the lead's mail settings. They will have to accept delivery from unauthenticated server to get the mails.