Effect of Adding new segments on existing Emails

[Josh_Hill13]

I couldn't find the exact answer here. I can add/edit a Segmentation and I know that the database will shift a bit.

But if I have an existing Segmentation and Email that listens for:

• Country A
• Country Y
• Default (all other)

and change it to

• Country A
• Country Y
• Country=NULL
• Default (all other)

Will all leads with NULL receive a default version of the email until I do something about it, or will they get a blank?

[Nicholas_Manojl · Accepted solution]

When you add a new segment, I've noticed that the preview of an email gives the option to view the brand new segment - despite not having kicked the email back to draft or a new approval.

In my test, the new segment was pre-filled with the same data from the default segment.

[Josh_Hill13]

Thanks guys, I will test it and try to report back. And by test, I mean do it and assume it works

[Josh_Hill13]

I had a case from Support and they confirmed that the new Segment will receive the Default content until the asset is updated.

[Grégoire_Miche2]

Hi Josh,

I concur with Nicholas, the new segment will receive Default, AFAIR (R for remember )

-Greg