Duplicate Mail ID - Witch is the priority to send Email from Marketo

[metlifemim]

Hai,

I have two lead in same mail address, but the marketo send email once per email .

For Example:

I will send the mail to sample@mail.com
Lead id - 1 (sample@mail.com)
Lead id - 2 (sample@mail.com)

Email successfully send to - Lead id - 2 (sample@mail.com)

How the marketo took lead id 2 for sending email ?

[Jo_Pitts1 · Accepted solution]

@metlifemim ,

the answer lies in this post 🙂

https://nation.marketo.com/t5/product-discussions/duplicate-records-how-does-marketo-pick-which-reco...

Cheers

Jo

[SanfordWhiteman]

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How the marketo took lead id 2 for sending email ?

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What are the actual numeric IDs?

[Darshil_Shah1 · Accepted solution]

Marketo will execute the send email flow step only for one of all the qualifying leads with same email address in the smart campaign, FYR, per this post from Marketo - lead with the lowest lead id will be sent an email. Does the lead2 in your case have the lower numeric lead id value than the lead1?