Does communication limits affect Sales Insight emails?

[Anonymous]

If I set communication limits (in administration setup) to X per day and Y per week, I know this will limit the email communications from campaigns, but will it limit the number of emails sent to a user through SFDC Sales Insight / send with Marketo?  Will it also consider emails sent through Outlook using the Marketo plug-in?

You would think this would be covered in Marketo's standard communication limit documentation.  Oh well.

Sincerely,

Carl

[Anonymous]

Hi Carl,
Communication limits do not affect emails sent through Sales Insight (including emails sent through the Outlook Plugin).

Will

[Anonymous]

That is what I figured.  Compliance will love this answer...  LOL

Carl

[Anonymous]

Will,

This is not true. I just tested this and the Sales Insight emails were not sent because of communication limits.

[Anonymous]

I know Sales Insight sends will be blocked by communication limits. Will emails sent out of Outlook be blocked as well? I can't remember what IP address these mails send from...it's either our internal IP or our Marketo IP.

Any help on this would be appreciated. I know I have gotten mixed answers from support on this in the past.

[Gerard_Donnell4]

Hi Can we bump this up again to get a definitive answer.

[Rich_Flaherty]

Was there an answer here?

[Abaran]

Marketo Support​

Can you provide a definitive answer? Do the communications limits apply to emails send using MSI?

Thanks

Axel

[Carrie_Chandle1]

I recently submitted a support ticket about this, and about needing to remove communication limits for employees (which is not possible). This is the Marketo Support response re: sales insight communication limits. Hope it is helpful to you all!

Communication limits apply to sales insight emails with an exception:
"Any sales insight emails without the unsubscribe footer and alerts, or those sent through the Sales Insight email plug-ins for Outlook or Gmail." Here is some further information on Communication Limits here that maybe helpful as well (https://nation.marketo.com/blogs/marketowhisperer/2015/10/09/how-do-communication-limits-work).

[Abaran]

Thanks