Do flow steps still execute when trigger campaign is de-activated?

[Anonymous]

Hello all.

Just a quick question.... I have been working on the assumption that when you de-activate a trigger campaign you are effectively turning it off.

Recently I have realized (Unless its a bug) that leads in a wait step are still processed even through the campaign has been deactivated????

It sort of makes seance although a little counter intuitive to a newbie. Can someone please confirm if this is the case.

[Devraj_Grewal]

Deactivating a trigger campaign will prevent new leads from qualifying for the smart list and subsequently entering the flow. However, leads in the flow will still continue to execute those steps.

[Anonymous]

Thanks for the response. So what is best practice from preventing leads from executing.

At the moment all I can think of is, deleting the flow steps or using remove from flow. Is there a simple way to just turn off the campaign?

[Devraj_Grewal]

You can abort the campaign. Here is a great reference: Product Docs

[Anonymous]

Cant believe I have missed that for 2 years!!! thanks heaps

Edit.... I just checked am I missing something?

[Devraj_Grewal]

Perhaps that means there are no more leads in the wait steps. If there are still leads in wait steps, try activating the campaign and then aborting.

[Anonymous]

Just tried still missing, there are leads in the wait step and no abort option.

Is this a bug in our instance?

[SanfordWhiteman]

You want "Remove from flow."

[Devraj_Grewal]

True, placing remove from flow after the wait steps will solve the issue. But Sanford Whiteman, could you elaborate on when abort campaign would work?

[SanfordWhiteman]

could you elaborate on when abort campaign would work?

When it's a batch campaign.

[Anonymous]

Im still perplexed why I cant see the abort option for my trigger campaigns

[Devraj_Grewal]

Sanford suggested above that it was only available for batch smart campaigns.

[Anonymous]

Ok, thats interesting. I would have through it would be easier to effectively turn off a campaign than to add a remove from flow step.

Good to know maybe this could be an idea.

[SanfordWhiteman]

Yep, an additional Remove waiting members from flow would be nice.