Deployed email with broken link, can editing a link in marketo email will resolve this?

[Ashish_Desrala1]

Hi,

Email gone out with the broken link, can editing the link will resolve the issue? I guess no. Please confirm

[Anonymous]

Hi Ashish,

Once the email has gone out the link can not be changed.

Andy

[Dan_Stevens_]

You can create a new redirect in Admin so that the bad link resolves to the correct link.

[Anonymous]

Dan's suggestion is correct when redirecting a Marketo landing page but if the page goes to an non Marketo page I don't believe there is a way to fix this.

Redirect a URL Path - Marketo Docs - Product Docs

Andy

[Dan_Stevens_]

That's correct - if it's a domain other than your CNAME defined in Marketo, you would need to create that redirect on that server instead. 

[SanfordWhiteman]

If it's a tracked link, you can temporarily take control of your tracking domain and rewrite the destination link (regardless of the destination domain).

Had an urgent situation a few months ago with a typo in a link and had to do just that.

Also note this is the only way to rewrite direct links to downloadables like PDFs (redirect rules won't work there).

[Anonymous]

Yup, contact the target site's manager and ask for a 301 redirect. Helpful if you lay it out plainly and exactly for them, provide the two URLs.

We linked to here:

www.website.com/badurl

We should have linked to here:

www.website.com/goodurl

Mention how many emails were sent and what the purpose was to help them prioritize.

[Kim_Keith]

how do you create a redirect rule on the server?

[SanfordWhiteman]

Which server?

In your Marketo instance, Redirect Rules are under Admin » Landing Pages » Rules.

On a non-Marketo server, you will have to involve the manager of the webserver (Apache, IIS, nginx, etc.) who will be on the IT side.

[Kim_Keith]

I cannot create the redirect rule here Admin » Landing Pages » Rules – because it’s not a landing page that I am redirecting. It’s these marketo URLs – see below. The option you are suggesting only works if I had the link going to a landing page.

1st wrong link

https://na-ab11.marketodesigner.com/m?mkt_tok=eyJpIjoiWTJZNVpHVTVZalJrWVRBNSIsInQiOiJyRFFiTUJuelc1dEk5SFl5bWdVN2dYc3BIWDN2N1MzSEFcL3ZxNElvMldcLzhjSVprdlczT1IyRkEzM2JoSWlSaXMrdUVrSzR5blZpU1lTeFJmNEtLYUc2K1FkYVl6Uk1nQkNkVHQyeFwvamlsUU9qWXErYjhoWURjQ0h0WEo5bndxKyJ9#LPP2439

right link

http://info.plustravelgroup.com/PTG-Newsletter-June_Airline-landing-page.html

2nd wrong link

https://na-ab11.marketodesigner.com/m?mkt_tok=eyJpIjoiWTJZNVpHVTVZalJrWVRBNSIsInQiOiJyRFFiTUJuelc1dEk5SFl5bWdVN2dYc3BIWDN2N1MzSEFcL3ZxNElvMldcLzhjSVprdlczT1IyRkEzM2JoSWlSaXMrdUVrSzR5blZpU1lTeFJmNEtLYUc2K1FkYVl6Uk1nQkNkVHQyeFwvamlsUU9qWXErYjhoWURjQ0h0WEo5bndxKyJ9#LPP2433

right link

http://info.plustravelgroup.com/PTG-Newsletter-June_Hotel-landing-page.html

3rd wrong link

https://na-ab11.marketodesigner.com/m?mkt_tok=eyJpIjoiWTJZNVpHVTVZalJrWVRBNSIsInQiOiJyRFFiTUJuelc1dEk5SFl5bWdVN2dYc3BIWDN2N1MzSEFcL3ZxNElvMldcLzhjSVprdlczT1IyRkEzM2JoSWlSaXMrdUVrSzR5blZpU1lTeFJmNEtLYUc2K1FkYVl6Uk1nQkNkVHQyeFwvamlsUU9qWXErYjhoWURjQ0h0WEo5bndxKyJ9#LPP2437

right link

http://info.plustravelgroup.com/PTG-Newsletter-June_Policy-landing-page.html