Hi there, We personalize our email footer based on the Clinic ID of patient The way we do this is by implementing a Global token (called my.global) as storage for information Then we use Clinic ID as lookup value to get other data This is a snippet of the value that we have My.Global ","latitude":51.112309,"Longitude":-114.212415,"GetDirections":"www.google.com/maps/dir/Lifemark Crowchild Twin Arena+Crowchild Twin Arenas+Calgary+Alberta+T3L 1L4"},"313656":{"ClinicId":10159,"LPSClinicId":313656,"OfficialName":"Lifemark Sport - Canada Games Centre","Address1":"Suite 182","City":"Halifax","Province":"Nova Scotia","PostalCode":"B3S 0E2","Telephone":"(902) 404-3888","Email":"info.cgc@lifemark.ca","ParkingAndTransportation":"The clinic is wheelchair accessible. The newly expanded parking lot provides extensive free parking. If you have an injury or want to prevent future injuries, please call us now to schedule an appointment. Now here comes the problem. Only some of the token works Clinic Name token never works Clinic Name Token Code #set($clinicID = ${lead.ClinicID})##if clinic id found#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).OfficialName#end But Clinic Address always work Clinic Address Token Code #set($clinicID = ${lead.ClinicID})##if clinic id found#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).Address1#end We actually used this technique before for other email journey and it was working without problem Any thoughts why this doesn't work? My.Global","latitude":51.112309,"Longitude":-114.212415,"GetDirections":"www.google.com/maps/dir/Lifemark Crowchild Twin Arena+Crowchild Twin Arenas+Calgary+Alberta+T3L 1L4"},"313656":{"ClinicId":10159,"LPSClinicId":313656,"OfficialName":"Lifemark Sport - Canada Games Centre","Address1":"Suite 182","City":"Halifax","Province":"Nova Scotia","PostalCode":"B3S 0E2","Telephone":"(902) 404-3888","Email":"info.cgc@lifemark.ca","ParkingAndTransportation":"The clinic is wheelchair accessible. The newly expanded parking lot provides extensive free parking. If you have an injury or want to prevent future injuries, please call us now to schedule an appointment. Clinic Name#set($clinicID = ${lead.ClinicID})##if clinic id found#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).OfficialName#endClinic Address#set($clinicID = ${lead.ClinicID})##if clinic id found#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).Address1#end

Please go back in and highlight the code so it's readable.Also, you shouldn't use ${formal} references in #set statements, use $simple to avoid syntax errors.While you haven't published enough of your code, if this is the definition of $clinics:#set( $clinics = { "Map" : { "313656" : { "ClinicId" : 10159, "LPSClinicId" : 313656, "OfficialName" : "Lifemark Sport - Canada Games Centre", "Address1" : "Suite 182" } }} )And $lead.ClinicID is a String (not Integer) with the value "313656" then there's no reason that both properties will not be found:#set($clinicID = $lead.ClinicID)#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).OfficialName#end#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).Address1#end